FAQ

Shipping

How long does shipping take?
Orders are usually processed within 3–10 business days. We currently ship within the US, Canada, and North America.

Do you offer free shipping?
Yes! At TOMOGOODS, we offer free shipping on every order—no minimum purchase required.

Do you ship internationally?
At this time, we only ship within the US, Canada, and North America. We’re working on expanding our shipping options in the future.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached.

How do I return an item?
Please contact our customer service team at [infotomo@tomo-goods.com] to request a return. We’ll provide you with a return shipping label.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for secure checkout.

Can I modify or cancel my order?
If you need to change or cancel your order, please reach out to us immediately. Once an order has shipped, we’re unable to make any changes.

Products

Can I customize my order?
Yes! All of our products can be personalized with the information you provide.

Do you restock sold-out items?
Popular items are regularly restocked. Be sure to check back often!

Contact Us

Still have questions? We’re happy to help!
📧 Email : infotomo@tomo-goods.com